All our goods are shipped from Bavaria, Germany.
Generally, we need up to 2 business days before orders are packaged up and in the shipping queue. If we need any longer during busier times (Christmas) we´ll let you know on our website before.
The first round of aquabooks which can now be preordered will approximately be shipped in October 2016.
You will always receive a notification e-mail when your order has been shipped. Please check your inbox and junk mail as well for your confirmation mail before contacting us regarding your order´s status.
Please contact the shipping agent directly with your tracking number to resolve concerns. We are unable to provide updates on untracked shipments, and are not responsible for delayed shipments. If you have an issue with your order (damaged goods, wrong order, incomplete) please e-mail us at: email@example.com with your order number and full name.
Yes! We ship to all countries except mainland china.
Our primary shopping agent is german post / DHL. We also use others like UPS or TNT for larger orders.
Generally, we need up to 2 business days before orders are packaged up and in the shipping queue. Once parcels are marked as fulfilled, they are in the shipping queue, and may take a day or so before they´re picked up by our shipping agent. Delivery speeds vary and can reach from 1 day (inner german parcel) to 2-3 days (EU), to 5 days (US) and more (worldwide). We suggest checking out the websites of the german postal service and DHL for reliable up to date data.
The prices for shipments vary by country, weight of the shipment and size.
Below you can find example information on common shipping destinations and sizes. Real time shipping costs can be found at the checkout. If you want to arrange a larger shipment, please contact us at firstname.lastname@example.org beforehand.
|1 x aquabook (500g/1lb)||4,00 €||from 7,00 €||from 7,00 €||from 7,00 €|
|happiness² (1000g/2.2lb)||4,00 €||from 7,00 €||from 9,50 €||from 10,00€|
|family package (2000g/4.4lb)||4,00 €||from 7,00 €||from 19,50 €||from 20,00 €|
Please note that the shipping rates are recalculated on a daily basis. The table above is for information and example purposes only. The reliable shipping rates will be displayed at the checkout.